Frequently Asked Questions

All items sent to our office are insured to cover the full value of your items. Upon receipt we will notify you and send our valuation to you on the same day. If you are happy with our offer, we will transfer the full amount to you within 24 hours. If you choose to decline our offer, we will happily return your items using fully-insured next-day delivery. Alternatively, if you live in London you can call out one of our experts to your home to value your items. The cost of this service is £55 and is recommended for high value items.

When you send an item to us we will send payment via bank transfer to your preferred account within 24 hours. If you use our call out service, we can offer you direct on-the-spot payment.

Our office is currently for admin work only. However, we are in the early stages of expanding it into a buying centre allowing customers to come into our London office for direct appraisals and payment.

All our repair jobs are carried out to the highest standard using the best experts in the field. Before returning, all orders are thoroughly checked for discrepancies. In the event that you are not 100% satisfied with your repair, we will be happy to work with you to reach a satisfactory solution.

Everything sent to us by our customers is fully documented upon arrival and photographed. A full report of this information is sent along with a valuation once the jewellery is processed. If you choose to have your item returned using this information you can verify the jewellery at any local jewellers.

You can have your diamond evaluated by a professional jeweller or a certified gemmologist to determine its value. Some factors that affect the value of a diamond include its size, cut, clarity, and colour.

There are different ways to sell a diamond, such as through a local jeweller, online diamond buyer, or auction house. You can also consider selling it privately to someone you know or trust.

Selling your diamond online can be safe and convenient if you choose a reputable and trustworthy buyer or platform. Look for companies with good reviews, secure payment methods, and clear policies on returns, shipping, and insurance.

You should have a certificate of authenticity or an appraisal report from a reputable lab or institution to prove the authenticity and quality of your diamond. You may also need to provide your identification and proof of ownership.

The timeline for selling a diamond can vary depending on the method of sell and the buyer's evaluation process. Some buyers may provide an immediate offer, while others may take several days or weeks to appraise the diamond and make an offer.

You can sell your diamond and gold jewellery to a reputable jeweller or a specialized buyer. Look for companies that have been in business for a long time and have a good reputation. You can also sell your jewellery online through various platforms.

The value of a diamond is determined by its carat weight, cut, clarity, and colour. You can get an estimate of your diamond's value by taking it to a professional appraiser.

You can sell all types of gold jewellery, including rings, necklaces, bracelets, and earrings. The value of the jewellery will depend on its weight and purity.

Yes, you can sell your gold wedding ring. The value of the ring will depend on its weight and purity, as well as any additional features such as gemstones or engravings.

Yes, you can sell gold necklaces that are broken or tangled. However, the value of the necklace may be lower than that of intact jewellery. It's best to get an estimate from a professional appraiser to determine the value of your jewellery.

Selling luxury watches can be a lucrative business, as these timepieces are often in high demand among collectors and fashion enthusiasts. Moreover, luxury watches can retain their value over time, making them a valuable investment.

When buying luxury watches for resale, it is important to consider factors such as the brand reputation, the rarity of the model, the condition of the watch, and the potential resale value. It is also important to work with reputable suppliers and authenticate the watches before purchasing.

You can sell luxury watches through various channels, including online marketplaces, auction houses, pawnshops, and luxury watch dealers. It's important to do your research and choose a reputable buyer who offers fair prices.

To get the best price for your luxury watch, it's important to showcase its unique features and qualities, such as its rarity, condition, and provenance. You can also consider selling it through a reputable dealer or consigning it to an auction house.

Yes, you can still sell a luxury watch that is not in working condition, but it may affect its value and limit the potential buyer pool. It's important to disclose the watch's condition and any repairs or maintenance needed to potential buyers.

To prepare your luxury watch for sell, you should clean it thoroughly, repair any damages or defects, gather all necessary documents and certificates, and take high-quality photos to showcase its features and condition.

The value of your gemstone jewellery depends on a variety of factors such as the quality and rarity of the gemstones, the craftsmanship of the piece, and the current market demand. You can have your jewellery appraised by a professional appraiser or a reputable jewellery store to determine its value.

The choice between selling your gemstone jewellery online or in-person depends on your personal preferences and the value of the piece. Selling online can offer a wider audience and potentially higher selling prices but may also come with added fees and risks such as scams or fraudulent buyers. In-person sales may offer more security and assurance but may have limited potential buyers and lower selling prices.

Yes, you can still sell your broken or damaged gemstone jewellery. However, the value of the piece may be lower due to the damage. You should also be upfront about the condition of the piece when selling it, as this can affect the selling price.

Yes, it is possible to negotiate the price when selling your gemstone jewellery. However, you should be prepared to provide evidence of the value of the piece and be open to reasonable offers. It is also important to set a minimum selling price that you are willing to accept to ensure that you do not sell the piece for less than it is worth.

It is recommended that you get multiple appraisals from reputable appraisers or jewellers before selling your gemstone jewellery. This can help you get a better idea of the value of the piece and ensure that you are getting a fair price when you sell it.